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Customer Service Manager in Barcelona at Johnson Controls

Date Posted: 12/4/2018

Job Snapshot

Job Description

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit or follow us @johnsoncontrols on Twitter.
A newly formed Johnson Controls has begun operations following the successful completion of its merger with Tyco, marking a historic turning point for both companies. By uniting Johnson Controls, the number one provider of building efficiency solutions with Tyco, the number one provider of fire and security solutions, the new company is uniquely positioned as a leader in products, technologies and integrated solutions for the buildings and energy sectors.
Misión del puesto // Mission
  1. To lead the day to day activities within the Technical Support Teams to ensure the highest level of service to our customers and partners. To motivate the Team and develop their skills and knowledge levels to meet the growth needs of the business. Transfer knowledge from the Technical Support Team to create a sustainable knowledge base with easy access by Parts Team and our Customers
Tareas y funciones // Job Responsibilities
  • Create/secure and lead a strong team within a technical environment.
  • Identify opportunities to achieve savings and reductions in lead-times.
  • Taking active part in developing technology necessary to optimize day-to-day business.
  • Demonstrate visibility in-and outwards to secure cooperation, exchange of information and experiences throughout the business.
  • Development of a sustainable knowledge base.
  • Development of e-commerce business.

Job Requirements

Experiencia requerida // Required Experience
  • > 7 years of experience within an after market environment at European level preferably with an engineering background.
  • Analytical skills.
  • Experience of working with other functions such as Marketing, Engineering, Service and Sales.
  • Strong leadership, managerial, interpersonal and motivational skills
  • A passion for achieving results and providing excellent customer service.
Formación requerida // Required Training
Technical education with an engineering (or similar) background.
Otros requisitos (técnicos o competencias) // Other Required (non)Technical Competencies
Experience in digital environment/tools in order to develop digital/e commerce business