Job Description

• Company is undergoing IT integration and reorganization as a result of a merger (active directory consolidation, e-mail migrations, etc.). This has significant impact on IT applications, processes, access provisioning as well as daily business
  
• Key role of IT Business analyst/Sr. IT Business analyst should be to analyze, document and report out gaps/ impact on the business environment, prepare proposal for remediation actions and follow up on resolution with IT and non-IT teams 
   
  

• Strong analytical skills and ability to focus on details without losing the bigger picture
  
• Passion for problem solving
  
• Previous experience with ITSM (ticketing system), preferably Service Now
  
• Ability to articulate complex technical issues to technical as well as non-technical audience
  
• Ability to cooperate with people of different levels inside/ outside the company and to interact with team to reach team goals and business objectives
  
• Ability to express information in a manner appropriate to different levels of people & to lead negotiations
  
• Ability to recognize, respond to customer expectations with sense of urgency and even increase expectations
  
• Ability to take actions, decisions & to generate ideas, products, processes in promised timely manner; involvement in designs or other work requiring creative imagination
  
• Ability to take full responsibility for decisions & results even when all elements are not under individual direct control
  
• Fast learner with drive to self-study
  
• ERP background is a benefit
  
• Citrix experience is a big plus 
  
• Due the reporting – Excel (pivot tables) or Power BI skills are big plus