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IT Sr Technical Analyst in San Pedro Garza García at Johnson Controls

Date Posted: 2/4/2019

Job Snapshot

Job Description

Senior IT Technical Analyst

  • Company is undergoing IT integration and reorganization as a result of a merger (active directory consolidation, e-mail migrations, etc.). This has significant impact on IT applications, processes, access provisioning as well as daily business
  • Key role of IT Business analyst/Sr. IT Business analyst should be to analyze, document and report out gaps/ impact on the business environment, prepare proposal for remediation actions and follow up on resolution with IT and non-IT teams 


  • Strong analytical skills and ability to focus on details without losing the bigger picture
  • Passion for problem solving
  • Previous experience with ITSM (ticketing system), preferably Service Now
  • Ability to articulate complex technical issues to technical as well as non-technical audience
  • Ability to cooperate with people of different levels inside/ outside the company and to interact with team to reach team goals and business objectives
  • Ability to express information in a manner appropriate to different levels of people & to lead negotiations
  • Ability to recognize, respond to customer expectations with sense of urgency and even increase expectations
  • Ability to take actions, decisions & to generate ideas, products, processes in promised timely manner; involvement in designs or other work requiring creative imagination
  • Ability to take full responsibility for decisions & results even when all elements are not under individual direct control
  • Fast learner with drive to self-study
  • ERP background is a benefit
  • Citrix experience is a big plus 
  • Due the reporting – Excel (pivot tables) or Power BI skills are big plus

Job Requirements


  • University degree in the area of computer science/ business information systems or similar
  • Overall business experience between 3 – 5 years
  • Excellent command of both spoken and written English
  • Understanding of IT landscape, systems and Integration architecture in large organizations
  • Ability to collaborate across multiple functions, departments and levels


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