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Company is undergoing IT integration and reorganization as a result of a merger (active directory consolidation, e-mail migrations, etc.). This has significant impact on IT applications, processes, access provisioning as well as daily business
Key role of IT Business analyst/Sr. IT Business analyst should be to analyze, document and report out gaps/ impact on the business environment, prepare proposal for remediation actions and follow up on resolution with IT and non-IT teams
Qualifications:
Strong analytical skills and ability to focus on details without losing the bigger picture
Passion for problem solving
Previous experience with ITSM (ticketing system), preferably Service Now
Ability to articulate complex technical issues to technical as well as non-technical audience
Ability to cooperate with people of different levels inside/ outside the company and to interact with team to reach team goals and business objectives
Ability to express information in a manner appropriate to different levels of people & to lead negotiations
Ability to recognize, respond to customer expectations with sense of urgency and even increase expectations
Ability to take actions, decisions & to generate ideas, products, processes in promised timely manner; involvement in designs or other work requiring creative imagination
Ability to take full responsibility for decisions & results even when all elements are not under individual direct control
Fast learner with drive to self-study
ERP background is a benefit
Citrix experience is a big plus
Due the reporting – Excel (pivot tables) or Power BI skills are big plus
Job Requirements
Requirements:
University degree in the area of computer science/ business information systems or similar
Overall business experience between 3 – 5 years
Excellent command of both spoken and written English
Understanding of IT landscape, systems and Integration architecture in large organizations
Ability to collaborate across multiple functions, departments and levels