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Service Support Coordinator in Westminster, MA at Johnson Controls

Date Posted: 11/22/2018

Job Snapshot

Job Description

What you will do:
This position reports to the Customer Service Supervisor. The individual hired will process and coordinate national account customer requests with appropriate District office location for customer service/inspection support.
How you will do it:
  • Receive requests for service from customers / or other SSC’s and forward to appropriate branch office, follow up and report completed work to the customer
  • This is a position that will involve a high level of investigation in order to achieve problem resolution
  • Serve as the primary point of contact for select National Accounts customers in USA and assist Canada ensuring all service related requests are met including inspections, service calls, emergency parts deliveries and all written correspondence is completed and forwarded to the customer.
  • Process quotes and proposals when required
  • Implement client contracts and provide information to regional and District personnel.
  • Coordinate customer requirements and issues of concern, to include monthly account reporting requirements (to include extraction of late inspection reports via system(s) utilized by the SST group, follow up on open issue(s) reported by the customer in a timely and accurate manner as required and any other reporting means required and requested by management or the customer)

Job Requirements

What we look for:
High School Diploma or Equivalent
2-3 years equivalent work experience
Special Skills:
  • Required PC skills Microsoft Office Products e.g. Word, Excel, Outlook and Power Point.
  • Excellent written and communication skills required

Who we are
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit