Service Team Manager in Singapore at Johnson Controls

Date Posted: 2/4/2019

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Job Snapshot

Lead, drive and develop FLSP team to achieve operational and sales KPI, such as Customer Satisfaction, L&M Target, Service Recovery and other financial target.
Drives operational excellence for the services of an assigned team. Delivers service to our customers within pre-determined financial and non-financial objectives.
Provides customer support and ensures customer satisfaction. Responsible for employee development and retention. Leads the FLSPs to drive Labor and Material growth. Ensures the compliance of safety program, ISO procedures and Ethics Policy.
Supervises and coordinates the activities of Service Technicians and others in the delivery of quality service to customers.
Responsible for estimate reviews for all business assigned. Sets and monitors goals and gross margin delivery and profitability
Plan and ensure technical support is available for field and sales personnel
Performs service project management within branch by assisting with scheduling, estimating, manpower analysis, material logistics, establishing performance standards.
Represents JCS to customers in order to achieve customer satisfaction
Maintain proper staffing levels
Manages team budget and overhead accounts as assigned. Provides input to the Branch business plan.
Drives Labor and Material growth and identifies sales leads through the FLSPs

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Industrial), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
Engineering degree with 5 years of related working experience or equivalent or a Diploma and 8 years in HVAC, ATC, BAS or M&E.
Minimum 3 years of supervisory experience managing a team of more than 10 technicians/engineers.
Good spoken and written communications skills.
Adaptable and flexible to work at odd-hours.