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Sr. Automotive Customer Quality Engineer in Holland, OH at Johnson Controls

Date Posted: 11/22/2018

Job Snapshot

Job Description

What you will do
Provide quality leadership to OEM customers by serving as liaison for customers on key customer quality deliverables and expectations. Facilitate strategies for customer communications that insure JCI cross functional team alignment while maximizing value to customers. Work with internal teams to ensure compliance with Customer Specific Requirements (CSR), customer change management and product qualification requirements. Facilitate alignment on warranty communications and actions (roadmap). Conduct business with customers in professional manner that facilitate a positive customer experience and establishes goodwill between JCI and OEM customer teams.
How you will do it
  • Develop strong relationships and develop communication strategies with customer teams that facilitate positive interactions based on professional and timely responses.
  • Facilitate internal cross functional alignment on JCI direction and customer responses on quality topics. Generate effective and consistent communication packages supporting JCI direction including value to customers.
  • Work with plants and cross functional teams in generation of communication packages required for customer report outs. Facilitate standardization of internal expectations and responsibilities for customer reporting.
  • Provide internal visibility and facilitate resolution of customer quality and warranty concerns. Provide leadership and coordination of cross functional requirements and provide internal direction to ensure timely completion of assignments to resolve issue. Support problem solving initiatives.
  • Provide technical and quality expertise to support JCI commercial team in quality and warranty risk mitigation.
  • Facilitate communication and coordination of customer meetings addressing special cause quality or warranty topics.
  • Provide oversight and drive compliance to CSR requirements at all JCI locations and functions.
  • Internally support communication of Customer Specific Requirements as part of the PPAP and Change Management Process and verification that customer specific requirements are fulfilled (i.e. PPAP documentation, Testing, PTR, etc.).
  • Coordination of unique customer test and quality requests requirements test samples, Run @ Rate, PV trials and PTR in support of product/process change approval and new product/program launch.
  • Ensure Submission of final PPAP documentation (JCI internal and customer specific requirements)
  • Provide oversight on scheduling and support customer on-site visit /audit of manufacturing process (Run @ Rate, STAR Audits, QSB Audits, etc.) Note: Plant QA Staff responsible for facilitation, documentation and open issue resolution
  • Support review and presentation of PPAP package/ follow up on open issues to customer.

Job Requirements

What we look for
  • Bachelors of Science in Engineering or foreign equivalent, technical degree
  • Minimum 8 years of experience in technical quality support, customer interacting with different levels of management of clients, specifically Automotive OEMs; able to demonstrate ability to navigate complex organizational matrix and effective communication skills.
  • Minimum 4 years of experience in Automotive, Automotive Systems, Electrical, Battery or technical field is required.
  • Demonstrated knowledge of core quality tools including: Process control plans, process flow diagrams, FMEA, MSA, SPC.
  • Travel expectation up to 25% of time. (Mostly local travel)
  • Knowledgeable in program launch processes and APQP requirements.
  • Knowledgeable of Automotive OEM CSRs.
  • Knowledge of automotive problem solving tools (8D, 5 Why, Ishikawa analysis) required.
  • Proficient in Microsoft: Excel, Power point, Program Manager.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit